FaqsFrequently Asked Questions


NDIS refers to National Disability Insurance Scheme. NDIS supports eligible people with various forms of disability including physical, intellectual, sensory, cognitive and psychosocial disability to improve their skills and independence.

The National Disability Insurance Agency (NDIA) is an independent organisation managing the NDIS.

There are 5 main eligibility criteria depending on age, residency and disability.

  • Age between 7 to 65 years old.
  • Australian citizen or people having permanent residency or protected special category visa.
  • Requires assistance due to permanent or significant disability.
  • Requires special equipment because of permanent or significant disability.
  • Requires early intervention to a person or child to minimise the impacts of disability or development delay.

If you meet the eligibility criteria you can become a participant, you can either: 

  • Call NDIS on 1800 800 110 and ask to make an Access Request 

  • Complete and submit the Access Request Form and send via email to NAT@ndis.gov.au or 

  • Contact your local LAC or NDIA office or 

The NDIS may fund the following types of supports for participants: 

  • Transportation for everyday personal activities in order to participate in community, social, economic, and daily life activities. 

  • Workplace assistance to assist a participant in obtaining or maintaining employment in the open or subsidised labour market. 

  • Therapeutic supports include behaviour support assistance with household tasks to allow the participants to maintain their home environment, and assistance from skilled personnel in aids or equipment assessment, setup, and training, home modification design and construction, mobility equipment, and vehicle modifications. 

Pre-planning is the process of preparing for your NDIS planning meeting. As the NDIS is a new way of doing things and giving supports, it is critical to prepare in order to grasp how it works, how to communicate, and how to ask for what you require in order to achieve the greatest results. At Gifted Hands Home & Disability Care Services we help you prepare for NDIS planning meeting with all the required documents so that you will be confident to attain you needs. 

Navigating through the NDIS can be confusing at times. You can access ‘My NDIS Pathway’ to find out step by step guide for the NDIS. Gifted Hands Home & Disability Care Services can assist you finding right services required for you. We are always happy to support your family, friends and carers and respond queries regarding NDIS procedure. 

The Life You Deserve- We provide you required skills, choices and control of your life that you deserve so that you can enjoy meaningful life without any limitations. 

Individualised- Our support services are tailored to your requirements to achieve your unique goals. 

Experienced- We are a team of highly experienced professionals who worked in various positions in mental health and disability care for considerable time. 

Value- Our values of integrity, respect, empowerment, reliability and resilience will help you to live independently. 

Network- We are expert in navigating through the complex health system and connect you to multi- disciplinary team of health professionals and support network according to your needs. 

Recovery Focused Care- We are NDIS specialists and pioneer in providing recovery orientated specialised mental health care to various age groups including child and adolescents.  


Complete our quick 1-minute self-assessment or complete our referral form to find out what disability care support you qualified for.